PRIVACY POLICY
At Altitude-uavsolutions Ltd we respect your privacy, and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors. Please note that this policy may be altered in the future. It was last updated on 17 May 2023.
Who collects the information?
The information is being collected by Altitude-uavsolutions Ltd and the person responsible for handling data is Simon Leach, who can be contacted via email at hello@altitude-uavsolutions.co.uk or by writing to 8 Woodlands Road, Cheltenham, GL513 RU. Alternatively, phone: 0333 050 9608.
How do we collect information?
Information can be collected in the following ways:
If you contact us via our enquiry form.
If you sign up to our mailing list.
If you make an online booking.
Anonymous data (relating to your computer/device, not to you personally) is also collected whenever someone merely visits one of our web pages. This uses the Google Analytics service, and it involves the use of cookies (see cookie policy).
What information is collected?
For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.
The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.
How is your data used?
When you contact us, make a booking or sign up for our newsletter, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party.
Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.
Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing. The data is collected and the statistics are compiled using the Google Analytics service. Click for general information about how Google's services impact your privacy, or click for the Google Analytics privacy policy.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.
Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.
Why Do we process your data?
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: hello@altitude-uavsolutions.co.uk or telephone on 0333 050 9608.
Where you have asked us to perform a service, we will use your data in the fulfilment of that service.
How you can access and update your information
The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: hello@altitude-uavsolutions.co.uk or write to us at: 8 Woodlands Road, Cheltenham, GL513 RU. Alternatively, you can telephone 0333 050 9608. We will promptly correct any information found to be incorrect.
You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.
Your right to restriction
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes;
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@altitude-uavsolutions.co.uk
If you do not want Google Analytics to compile anonymous statistics about the interaction between your device and our website, you can download and install the Google Analytics Opt-Out Browser Add On.
Your right to be forgotten
Data will only be stored for as long as it is needed. Unnecessary data will be erased.
The security of your information
When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Payment security
We do not accept credit or debit card transactions, as a result we do not hold any client payment information. Any service will be invoiced with payment instructions.
Breach notification
If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.
How to make a complaint
If you wish to make a complaint, we would appreciate it if you would contact us in the first instance and give us an opportunity to address your complaint. hello@altitude-uavsolutions.co.uk or write to us at 8 Woodlands Road, Cheltenham, GL513 RU.
You can also complain to the information commissioners office https://ico.org.uk
Links to other websites
Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.
Users under 18 years of age
Any user under 18 years of age must have their parents'/guardians' consent to use our website. Users without this consent are not allowed to provide us with personal information.